Refund policy

📋 RETURNS & REFUNDS POLICY

LUCELLE LONDON

Our Promise

We want you to love every piece from Lucelle London. If you are not completely satisfied with your purchase, we are happy to help with a return or exchange — subject to the terms below.

✅ Eligibility — Clothing

• Returns may be requested within 14 calendar days of delivery.

• Items must be unused, unworn, unwashed, and with all original tags and packaging attached.

✦ LUCELLE SIGNATURE JEWELLERY

• Our Signature Jewellery is inspected with care before shipping and is considered final sale — returns or refunds for change of mind are not accepted.

• If your jewellery arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with clear photos. We will gladly replace your item at no additional cost to you.

• Replaced items are sent as a replacement only — no cash refunds can be issued for Signature Jewellery.

📦 How to Return

1. Email returns@lucellelondon.com with your order number and reason for return.

2. We will reply within 48 hours with your unique return instructions and address.

3. Pack the item securely — do not write directly on the product packaging.

4. Ship the item back using a tracked service.

5. Once received and inspected, we will process your refund or replacement within 5–7 working days.

💰 Refunds

• Refunds are issued to your original payment method.

• Please allow up to 10 working days for the refund to appear in your account, depending on your payment provider.

• Original shipping costs are non-refundable.

• Lucelle Signature Jewellery — replacements are issued only; no cash refunds.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer — except for damaged, faulty, or incorrect items, which we cover.

• We recommend using a tracked and signed-for service — we cannot be responsible for items lost in transit.

⚠️ Important Notes

• Different items may ship from different locations — always wait for our return instructions before sending anything back.

• We cannot accept returns sent to the wrong address.

• Any returns sent without prior notification cannot be processed.

 

📧 Contact Us

Email: returns@lucellelondon.com

Response time: Within 48 hours (working days)